Ama Management Briefing.
Blueprints for service quality the Federal Express approach. [[Book] :] - New York : AMA Membership Publications Division, American Management Association, 1991. - 81 p. : ill. ; 22 cm. - AMA management briefing .
All age.
0814423477 :
91026676
Federal Express Corporation.--Management.
Express service--Quality control.--United States
Express service--Employees.--United States
HE5903.F435 / B58 1991
388.04406573
/ A B
Blueprints for service quality the Federal Express approach. [[Book] :] - New York : AMA Membership Publications Division, American Management Association, 1991. - 81 p. : ill. ; 22 cm. - AMA management briefing .
All age.
0814423477 :
91026676
Federal Express Corporation.--Management.
Express service--Quality control.--United States
Express service--Employees.--United States
HE5903.F435 / B58 1991
388.04406573
/ A B