Ama Management Briefing.

Blueprints for service quality the Federal Express approach. [[Book] :] - New York : AMA Membership Publications Division, American Management Association, 1991. - 81 p. : ill. ; 22 cm. - AMA management briefing .

All age.

0814423477 :

91026676


Federal Express Corporation.--Management.


Express service--Quality control.--United States
Express service--Employees.--United States

HE5903.F435 / B58 1991

388.04406573

/ A B
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