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Einfache Ansicht MARC ISBD

Cannie, Joan Koob.

Keeping customers for life [Book /] Joan Koob Cannie, with Donald Caplin. - New York, NY : American Management Association, c1990. - vi, 250 p. : ill. ; 23 cm.

Includes bibliographical references and index.

All Ages.

ISBN: 0814450083

LCCN: 90053213

Subjects--Personal Names:
Customer services--Cannie, Joan Koob.

Subjects--Topical Terms:
Consumer satisfaction--United States.

Dewey Class. No.: 658.812