Wayland, Robert E. 1946-
Customer connections new strategies for growth / [Book :] Robert E. Wayland, Paul M. Cole. - Boston, Mass : Harvard Business School Press, 1997. - xi, 267k p. : ill. ; 24 cm.
Includes bibliographical references (p. 253-260) and index.
All Ages.
0875847994
97010783
Customer relations.
HF5415.5 / .W39 1997
658.812
/ WC
Customer connections new strategies for growth / [Book :] Robert E. Wayland, Paul M. Cole. - Boston, Mass : Harvard Business School Press, 1997. - xi, 267k p. : ill. ; 24 cm.
Includes bibliographical references (p. 253-260) and index.
All Ages.
0875847994
97010783
Customer relations.
HF5415.5 / .W39 1997
658.812
/ WC