Wayland, Robert E. 1946-

Customer connections new strategies for growth / [Book :] Robert E. Wayland, Paul M. Cole. - Boston, Mass : Harvard Business School Press, 1997. - xi, 267k p. : ill. ; 24 cm.

Includes bibliographical references (p. 253-260) and index.

All Ages.

0875847994

97010783


Customer relations.

HF5415.5 / .W39 1997

658.812

/ WC
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