Zeithaml,Valarie A.
Services Marketing integrating customer focus across the firm / [Book :] Valarie A. Zeithaml. - fourth ed . - boston : MC Graw Hill, 2006. - 708 p. : ill.
0071244964
658.8
Services Marketing integrating customer focus across the firm / [Book :] Valarie A. Zeithaml. - fourth ed . - boston : MC Graw Hill, 2006. - 708 p. : ill.
0071244964
658.8