Martin, William B.
Quality service what every hospitality manager needs to know / [Book :] William B. Martin. - Upper Saddle River, N.J. : Prentice Hall, 2002. - xvii, 202 p. : ill. ; 24 cm.
Includes bibliographical references (p. 197-198) and index.
All Ages.
0130930180
2001034012
Hospitality industry.
TX911 / .M373 2002
647.95068
/ MQ
Quality service what every hospitality manager needs to know / [Book :] William B. Martin. - Upper Saddle River, N.J. : Prentice Hall, 2002. - xvii, 202 p. : ill. ; 24 cm.
Includes bibliographical references (p. 197-198) and index.
All Ages.
0130930180
2001034012
Hospitality industry.
TX911 / .M373 2002
647.95068
/ MQ