Martin, William B.

Quality service what every hospitality manager needs to know / [Book :] William B. Martin. - Upper Saddle River, N.J. : Prentice Hall, 2002. - xvii, 202 p. : ill. ; 24 cm.

Includes bibliographical references (p. 197-198) and index.

All Ages.

0130930180

2001034012


Hospitality industry.

TX911 / .M373 2002

647.95068

/ MQ
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