Plaster, Gary.
Beyond six sigma profitable growth throuth customer value creation / [Book :] Gary A. Plaster, Jerry D. Alderman. - Hoboken, N.J. : John Wiley & Sons, 2006. - xvi, 303 p. : ill. ; 24 cm.
Includes index.
All Ages.
0471681512
2005023556
Total quality management.
Organizational effectiveness.
Marketing.
Customer relations.
HD62.15 / .P55 2006
658.4013
/ P B
Beyond six sigma profitable growth throuth customer value creation / [Book :] Gary A. Plaster, Jerry D. Alderman. - Hoboken, N.J. : John Wiley & Sons, 2006. - xvi, 303 p. : ill. ; 24 cm.
Includes index.
All Ages.
0471681512
2005023556
Total quality management.
Organizational effectiveness.
Marketing.
Customer relations.
HD62.15 / .P55 2006
658.4013
/ P B