Zikmund, William G.

Customer relationship management integrating marketing strategy and information technology / [[Book] :] William G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert. - Hoboken, N.J. : Wiley, c2003. - xix, 179 p. : ill. ; 24 cm.

Includes bibliographical references and indexes.

0471271373

2003544944

GBA3-17589


Relationship marketing.
Customer relations--Management.
Customer relations--Management--Data processing.

HF5415.55 / .Z55 2003

658.812

/ Z C
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