Brown, Mark Graham.
Keeping score using the right metrics to drive world-class performance / [[Book] :] Mark Graham Brown. - 1st ed. - New York : Quality Resources : AMACOM Books, 1996. - ix, 198 p. : ill. ; 23 cm.
Includes bibliographical references (p. 193-194) and index.
8120331109
Organizational effectiveness--Evaluation.
Industrial efficiency--Evaluation.
Customer services--Evaluation.
Job satisfaction--Evaluation.
658.31
658.31 / BK
Keeping score using the right metrics to drive world-class performance / [[Book] :] Mark Graham Brown. - 1st ed. - New York : Quality Resources : AMACOM Books, 1996. - ix, 198 p. : ill. ; 23 cm.
Includes bibliographical references (p. 193-194) and index.
8120331109
Organizational effectiveness--Evaluation.
Industrial efficiency--Evaluation.
Customer services--Evaluation.
Job satisfaction--Evaluation.
658.31
658.31 / BK