Summers, Donna C. S.

Quality management creating and sustaining organizational effectiveness / [[Book] :] Donna C.S. Summers. - Upper Saddle River, N.J. : Pearson Prentice Hall, 2005. - xii, 409 p. : ill. ; 25 cm.

Includes bibliographical references (p. 392-400) and index.

0132626438

2003068998


Total quality management.
Quality control.
Organizational effectiveness.

658.4013

/ S Q
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