Berger, Bruce A
Communication skills for pharmacists : building relationships, improving patient care / Bruce A. Berger. - 2nd ed. - Washington, D.C. : American Pharmacists Association, 2005. - viii, 212 p. ; 24 cm.
"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.
Includes bibliographical references and index.
Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues affect the relationship -- Cultural competence.
1582120803 9781582120805
Communication in pharmacy
Pharmacists--Collected Works
Professional-Patient Relations--Collected Works.
Communication--Collected Works
615.1 / B C
Communication skills for pharmacists : building relationships, improving patient care / Bruce A. Berger. - 2nd ed. - Washington, D.C. : American Pharmacists Association, 2005. - viii, 212 p. ; 24 cm.
"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.
Includes bibliographical references and index.
Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues affect the relationship -- Cultural competence.
1582120803 9781582120805
Communication in pharmacy
Pharmacists--Collected Works
Professional-Patient Relations--Collected Works.
Communication--Collected Works
615.1 / B C