Includes Index

Includes bibliographical references and index.

pt. 1. Hospitality /. Roman Egger, Dimitrios Buhalis -- InterContinental Hotel Group : dealing with online intermediaries /. Peter O'Connor ;. InterContinental Hotel Group : managing inventory with HOLIDEX PLUS /. Rosanna Leung, Rob Law ;. Sino Group of Hotels : handling multi-property operations /. Rosanna Leung, Rob Law ;. Omena Hotels : technology towards operational efficiency /. Bill Anckar ;. Carnival City : valuating guests in the gaming industry /. Cyril Francis ;. Hotel Sallerhof : innovations in interaction /. Roman Egger, Leonhard Wörndl ;. 'Emmantina' and 'Palmyra Beach' Hotels : distribution for independent hotels /. Konstantina Kaldis, Emmanouil Kaldis ;. Orbis On Line : internet distribution strategies for a regional hotel group /. Miroslaw Nalazek -- pt. 2. Intermediaries /. Dimitrios Buhalis, Roman Egger -- Lastminute.com : from reservation system to lifestyle portal /. Dimitrios Buhalis, Senem Yazici-Malkoclar ;. Wotif.com : last-minute selling of distressed accommodation inventory /. Paul Weeks, Charles Tee ;. A2Z Professional Travel Ltd : online travel agency in Thailand /. Pongsak Hoontrakul, Sunil Sahadev ;. ITWG : increasing intermediated flows /. Immacolata Vellecco, Maria ImmacolataSimeon ;. Incoming partners : integrating operations /. Rodolfo Baggio ;. SideStep : travel meta-search engine /. Young A. Park, Ulrike Gretzel ;. HolidayCheck : rendering holiday impressions /. Axel Jockwer, Constanze Russ-Mohl ;. TUI : integrating destination information /. Alexis Papathanassis ;. Cultuzz : managing eBay as a distribution channel /. Michael Fux --

pt. 3. Destinations /. Dimitrios Buhalis, Roman Egger -- VisitBritain : satisfying the online market dynamics /. Cathy Guthrie ;. Spain.info : towards stakeholder network /. Oriol Miralbell, Esther Pérez Martell, Marta Viu ;. BonjourQuebec.com : a vision, a strategy, a brand /. François Bédard, Marie Claire Louillet ;. The Province of Rimini : communicating with the customer /. Rodolfo Baggio ;. Tanzania : extending eTourism tools utilization /. Faustin Kamuzora ;. Tiscover : destination management system pioneer /. Karsten Kärcher, Philip Alford ;. Feratel Media Technologies : providing DMS technology /. Markus Schröcksnadel ;. Destination.com : online solutions for destination management companies /. Andrey Glazoy, Ola Kastensson, Jamie Murphy -- pt. 4. Transportation /. Dimitrios Buhalis, Roman Egger -- British Airways : customer enabled interactivity /. Marianna Zoge, Dimitrios Buhalis ;. Kulula.com : low-cost carrier and ICTs /. Berendien Lubbe ;. Finnair : innovating interactivity /. Sanna Andersson ;. Enterprise Rent-A-Car : mainstreaming distribution /. Florian M. Hummel ;. Lufthansa Systems : dynamic pricing /. Robert Goecke, Harold Heichele, Dieter Westermann --

pt. 5. Information communication technology systems /. Roman Egger, Dimitrios Buhalis -- eCTRL solutions : Trip@dvice technology /. Francesco Ricci, Adriano Venturini ;. The green card (Targeta Verda) : a tourist card for the Balearic Islands /. Antonio Guevara, Jose L. Caro ;. CheckEffect : benchmarking e-Marketing performance /. Roman Egger, Michael Mrazek ;. TAI (Day Trip Indicator) : measuring value added in the tourism sector /. Klemens Waldhör, Claudia Freidl, Alexander Rind, Kathrin Ecker ;. Tourism technology : travel wholesale management system /. Ian McDonnell ;. Digital tourism assistant : enquiry management solution for destinations /. Roland Dessovic, Roman Egger ;. Amadeus : evolution of GDS /. Patrick S. Merten, Irene Püntener ;. Amadeus : global distribution system's new paradigm /. John Miquel Gomis, Francesc González-Reverté ;. Pegasus solutions : providing interconnectivity /. Rainer Gruber -- pt. 6. Mobile systems /. Roman Egger, Dimitrios Buhalis -- Rivertale : mobile services for cruise ships /. Astrid Ch. Dickinger, Andreas H. Zins ;. LOVO : the mobile lifestyle assistant /. Roland Fleischhacker ;. Aladdin : a mobile destination management solution for incoming agencies /. Frank Schröder -- Epilogue:. The eTourism future /. Roman Egger, Dimitrios Buhalis.

All age.

UNCP c. third printing.