Museums, lifelong learning and civil society / Gail Dexter Lord -- What is museum-based learning? / Barry Lord -- The potential of museum learning : the essential museum / Elaine Heumann Gurian -- Children and families / Claudia Haas -- New relationships with the formal education sector / Brad King -- Involving the community : the museum as forum for dialogue and learning / Spencer Crew -- The centrality of museum educators : organizing and budgeting for museum learning / Barry Lord -- Space and facilities for museum learning / Heather Maximea -- Interpretive planning and new media for informed museum learning / Hugh Spencer -- Audience-based measures of success: evaluating museum learning / Barbara Soren -- Marketing museum learning / Amy Kaufman -- Multiple points of re-entry : sustaining museum learning / Mira Goldfarb.