"HayGroup."

Includes bibliographical references (p. [227]-232) and index.

Introduction : the evolution of performance management -- Theoretical perspectives on managing performance -- Performance development versus performance measurement -- Line manager survey -- Deepening our understanding through mini case studies of practice -- Redrawing the performance management map -- The secrets of the world's most admired companies : how they implement performance management -- Understanding the foundations of integrated performance management -- Organizational story : the performance management cycle at BAE Systems -- Planning performance and measurement-based approaches -- Organizational story : measuring capability at BAT -- Organizational story : measurement using a balanced scorecard at Lloyds TSB -- Managing performance and development-based approaches -- Organizational story : a focus on development at Belron -- Organizational story : team-based performance management at the Irish Health Service -- Reviewing and rewarding performance -- Organizational story : rewarding development at BAA -- Organizational story : paying for contribution within the UK senior civil service -- Future directions and conclusions.