The emotionally intelligent nurse leader [Book /]
Mae Taylor Moss.
- 1st ed.
- San Francisco, CA : [Chicago] : Jossey-Bass ; AHA Press, 2005.
- xviii, 328 p. ; 23 cm.
Includes bibliographical references (p. 279-297) and index.
Understanding emotional intelligence -- An age-old, new kind of nursing intelligence -- Emotions in a techno-illogical age -- Emotional intelligence and leadership -- Intelligently creating, sharing a vision, and setting an example -- Leaders who create -- Leaders who share a vision -- Leaders who set an example -- Intelligent transfer of information -- Downloading: honing emotional intelligence -- Uploading: coaching emotional intelligence -- Weathering a crash: conflict resolution in the health care environment -- Changing the culture of nursing and the organization -- Shaping the work environment and culture -- Rebuilding and upending the hierarchical pyramid -- The future of emotional intelligence for nursing leadership.