Chhabra,Susheel

Integrating E-business models for government solutions citizen-centric service oriented methodologies and processes / [[Book] :] Susheel Chhabra and Muneesh Kumar. - Hershey PA : Information Science Reference, 2009. - xxii, 313 p. : ill. ; 29 cm. - Advances in electronic government research series (AEGR) . - Advances in electronic government series. .

Includes bibliographical references (p. 279-303) and index.

"The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service oriented methodologies and processes"--Provided by publisher.

9781605662404 9781605662411

2008031912

GBA908845 bnb

014889873 Uk


Internet in public administration.
Administrative agencies--Customer services.
Administrative agencies--Management.
Executive departments--Customer services.
Executive departments--Management.
Consumer satisfaction.

352.3802854678

/ C I