A leadership guide for volunteer fire departments [[Book] /]
Jack W. Snook, Richard B. Gasaway, Tim L. Holman.
- 4th ed.
- Sudbury, MA : Fairfax, VA : Jones and Bartlett Publishers ; International Association of Fire chiefs, c2011.
- vii, 135 p. ; 26 cm.
At head of title: International Association of Fire Chiefs.
Introduction to voluneer fire departments -- Recruiting volunteers -- Selecting volunteers -- Training volunteers -- Motivating and counseling volunteers -- Effective leadership -- Strategic planning -- Time management -- Compensation and benefits -- Effective communication -- Team building -- Conflict resolution -- Discipline -- Fire department image -- Developing future leaders.