Cannie, Joan Koob. <br/><br/>
Keeping customers for life  [Book /] 
Joan Koob Cannie, with Donald Caplin. 
 - New York, NY :  American Management Association,  c1990. 
 - vi, 250 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> All Ages. 
<br/><br/><label>ISBN: </label>0814450083  
<br/><br/><label>LCCN: </label>90053213 
<br/><br/><label>Subjects--Personal Names: </label><br/>Customer services--Cannie, Joan Koob.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--United States.
<br/><br/><label>Dewey Class. No.: </label>658.812