Shafer, Scott M. Operations management a process approach with spreadsheets / [Book :] Scott M. Shafer, Jack R. Meredith. - 1st ed. - New York : Wiley, c1998. - xix, 828 p. : ill. ; 26 cm. Includes bibliographical references (p. 796-818) and index. All Ages. ISBN: 047116545x LCCN: 97046370 Nat. Bib. No.: GB98-39014 Subjects--Topical Terms: Industrial management.Production management. LC Class. No.: HD31 Dewey Class. No.: 658.1