Ahmed, Pervaiz K.

Internal marketing tools and concepts for customer-focused management / [Book :] Tools and concepts for customer-focused management. Pervaiz K. Ahmed and Mohammed Rafiq. - Amsterdam ; Boston : Elsevier Butterworth-Heinemann, 2004. - x, 299 p. : ill. ; 23cm.

Published in association with The Chartered Institute of Marketing.

Includes bibliographical references and index.

All Ages.

0750648384

2004274704


Marketing--Ahmed, Pervaiz K.


Marketing--Management--Case studies.
Organizational effectiveness.
Organizational effectiveness--Case studies.
Relationship marketing.
Customer relations.

HF5415.13 / .A354 2004

658.8