Zeithaml,Valarie A. <br/><br/>
Services Marketing  integrating customer focus across the firm /  [Book :] 
Valarie A. Zeithaml. 
 - fourth ed . 
 - boston :  MC Graw Hill,  2006. 
 - 708 p. :  ill. 
<br/><br/><label>ISBN: </label>0071244964 
<br/><br/><label>Dewey Class. No.: </label>658.8