Plunkett, W. Richard <br/><br/>
Management  meeting and exceeding customer expectations /  [Book :] 
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. 
 - 8th ed. 
 - Mason, Ohio :  Thomson/South-Western,  c2005. 
 - xxvi, 742 p. :  ill. (some col.) ;  27 cm. 
<br/><br/> Includes passcode to InfoTrac College edition, the Online Library (WWW.infotrac-college.com). 
<br/><br/>Includes bibliographical references (p. 701-720) and index. 
<br/><br/> All Ages. 
<br/><br/><label>ISBN: </label>032425913159 0324282559 (domestic core text only) 0324227159 0324227167 (ISE core text only) 
<br/><br/><label>LCCN: </label>2003110492 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>LC Class. No.: </label>HD31  / .P55 2005