Johns, Ted. <br/><br/>
Perfect customer care  all you need to get it right first time /  [Book :] 
Ted Johns. 
 - London :  Random House Business Books,  2003, c1994. 
 - 198 p. ;  20 cm. 
<br/><br/> Originally published: London : Arrow, 1994. 
<br/><br/>Includes bibliographical references. 
<br/><br/> All Ages. 
<br/><br/><label>ISBN: </label>184413153X  
<br/><br/><label>Subjects--Personal Names: </label><br/>Customer relations.--Johns, Ted.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812