Martin, William B. <br/><br/>
Quality service  what every hospitality manager needs to know /  [Book :] 
William B. Martin. 
 - Upper Saddle River, N.J. :  Prentice Hall,  2002. 
 - xvii, 202 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 197-198) and index. 
<br/><br/> All Ages. 
<br/><br/><label>ISBN: </label>0130930180  
<br/><br/><label>LCCN: </label>2001034012 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry.
<br/><br/><label>LC Class. No.: </label>TX911  / .M373 2002 
<br/><br/><label>Dewey Class. No.: </label>647.95068 
<br/><br/><label>National Library of Medicine Call No.: </label> / MQ