Plaster, Gary.

Beyond six sigma profitable growth throuth customer value creation / [Book :] Gary A. Plaster, Jerry D. Alderman. - Hoboken, N.J. : John Wiley & Sons, 2006. - xvi, 303 p. : ill. ; 24 cm.

Includes index.

All Ages.

0471681512

2005023556


Total quality management.
Organizational effectiveness.
Marketing.
Customer relations.

HD62.15 / .P55 2006

658.4013

/ P B