Beyond six sigma profitable growth throuth customer value creation / [Book :]
Gary A. Plaster, Jerry D. Alderman.
- Hoboken, N.J. : John Wiley & Sons, 2006.
- xvi, 303 p. : ill. ; 24 cm.
Includes index.
All Ages.
0471681512
2005023556
Total quality management. Organizational effectiveness. Marketing. Customer relations.