Brown, Mark Graham. <br/><br/>
Keeping score  using the right metrics to drive world-class performance /  [[Book] :] 
Mark Graham Brown. 
 - 1st ed. 
 - New York :  Quality Resources :   AMACOM Books,  1996. 
 - ix, 198 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 193-194) and index. 
<br/><br/><label>ISBN: </label>8120331109 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Evaluation.<br/>Industrial efficiency--Evaluation.<br/>Customer services--Evaluation.<br/>Job satisfaction--Evaluation.
<br/><br/><label>Dewey Class. No.: </label>658.31 
<br/><br/><label>National Library of Medicine Call No.: </label>658.31  / BK