Summers, Donna C. S. <br/><br/>
Quality management  creating and sustaining organizational effectiveness /  [[Book] :] 
Donna C.S. Summers. 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  2005. 
 - xii, 409 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 392-400) and index. 
<br/><br/><label>ISBN: </label>0132626438 
<br/><br/><label>LCCN: </label>2003068998 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Organizational effectiveness.
<br/><br/><label>Dewey Class. No.: </label>658.4013 
<br/><br/><label>National Library of Medicine Call No.: </label> / S Q