Principles of management for the hospitality industry [[Book] /]
Dana Tesone.
- 1st ed.
- Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, 2010.
- ix, 405 p. : ill. (some col.) ; 25 cm.
- The management of hospitality and tourism enterprises series. .
Includes bibliographical references and index.
Part I Management Knowledge -- Managing Hospitality Enterprises -- Management Practice, Evolution and Ethics -- Strategic Planning, Problem Solving, and Decisions -- Systems, Development and Structures -- Part 2 Management Functions -- Operations Management -- Operations Structure and Systems -- Managing Human Resources -- Managing Technology and Marketing Systems -- Accounting and Finance Management -- Part 3 Strategic Applications -- Tactical Productivity Strategies -- Tactical Growth Strategies -- Tactical Turnaround Strategies -- Part 4 Leadership Applications -- Leadership Awareness -- Leadership Practice -- Organizational Behavior & Leadership Development.