Johnston, Robert,  1953- <br/><br/>
Service operations management  improving service delivery /  [[Book] :] 
Robert Johnston, Graham Clark, and Michael Shulver. 
 - 4th ed. 
 - Harlow, England :  Pearson,  2012. 
 - 462 P ;  30 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780273740483 
<br/><br/><label>LCCN: </label>2012008747 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658 
<br/><br/><label>National Library of Medicine Call No.: </label> / J S