Evans, James R. Managing for quality & performance excellence / James R. Evans, Bill Lindsay. - 10th. ed. - United States : Cengage Learning, 2017 . - xx, 701 p. : ill. ; 25 cm. ISBN: 9781305662544 (alk. paper) LCCN: 2015944523 Subjects--Topical Terms: Total quality management Dewey Class. No.: 658.5 / E M