Berger, Bruce A <br/><br/>
Communication skills for pharmacists :  building relationships, improving patient care / 
Bruce A. Berger. 
 - 2nd ed. 
 - Washington, D.C. :  American Pharmacists Association,  2005. 
 - viii, 212 p. ;  24 cm. 
<br/><br/> "The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues affect the relationship -- Cultural competence. 
<br/><br/><label>ISBN: </label>1582120803 9781582120805 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in pharmacy<br/>Pharmacists--Collected Works<br/>Professional-Patient Relations--Collected Works.<br/>Communication--Collected Works
<br/><br/><label>Dewey Class. No.: </label>615.1  / B C