eTourism case studies management and marketing issues / [[Book] :]
edited by Roman Egger, Dimitrios Buhalis.
- 1st ed.
- Amsterdam ; Boston ; London : Butterworth-Heinemann, 2008.
- xl, 463 p. : ill. ; 24 cm.
Includes Index
Includes bibliographical references and index.
Hospitality /. InterContinental Hotel Group : dealing with online intermediaries /. InterContinental Hotel Group : managing inventory with HOLIDEX PLUS /. Sino Group of Hotels : handling multi-property operations /. Omena Hotels : technology towards operational efficiency /. Carnival City : valuating guests in the gaming industry /. Hotel Sallerhof : innovations in interaction /. 'Emmantina' and 'Palmyra Beach' Hotels : distribution for independent hotels /. Orbis On Line : internet distribution strategies for a regional hotel group /. Intermediaries /. Lastminute.com : from reservation system to lifestyle portal /. Wotif.com : last-minute selling of distressed accommodation inventory /. A2Z Professional Travel Ltd : online travel agency in Thailand /. ITWG : increasing intermediated flows /. Incoming partners : integrating operations /. SideStep : travel meta-search engine /. HolidayCheck : rendering holiday impressions /. TUI : integrating destination information /. Cultuzz : managing eBay as a distribution channel /. Roman Egger, Dimitrios Buhalis -- Peter O'Connor ;. Rosanna Leung, Rob Law ;. Rosanna Leung, Rob Law ;. Bill Anckar ;. Cyril Francis ;. Roman Egger, Leonhard Wörndl ;. Konstantina Kaldis, Emmanouil Kaldis ;. Miroslaw Nalazek -- Dimitrios Buhalis, Roman Egger -- Dimitrios Buhalis, Senem Yazici-Malkoclar ;. Paul Weeks, Charles Tee ;. Pongsak Hoontrakul, Sunil Sahadev ;. Immacolata Vellecco, Maria ImmacolataSimeon ;. Rodolfo Baggio ;. Young A. Park, Ulrike Gretzel ;. Axel Jockwer, Constanze Russ-Mohl ;. Alexis Papathanassis ;. Michael Fux -- pt. 1. pt. 2. Destinations /. VisitBritain : satisfying the online market dynamics /. Spain.info : towards stakeholder network /. BonjourQuebec.com : a vision, a strategy, a brand /. The Province of Rimini : communicating with the customer /. Tanzania : extending eTourism tools utilization /. Tiscover : destination management system pioneer /. Feratel Media Technologies : providing DMS technology /. Destination.com : online solutions for destination management companies /. Transportation /. British Airways : customer enabled interactivity /. Kulula.com : low-cost carrier and ICTs /. Finnair : innovating interactivity /. Enterprise Rent-A-Car : mainstreaming distribution /. Lufthansa Systems : dynamic pricing /. Dimitrios Buhalis, Roman Egger -- Cathy Guthrie ;. Oriol Miralbell, Esther Pérez Martell, Marta Viu ;. François Bédard, Marie Claire Louillet ;. Rodolfo Baggio ;. Faustin Kamuzora ;. Karsten Kärcher, Philip Alford ;. Markus Schröcksnadel ;. Andrey Glazoy, Ola Kastensson, Jamie Murphy -- Dimitrios Buhalis, Roman Egger -- Marianna Zoge, Dimitrios Buhalis ;. Berendien Lubbe ;. Sanna Andersson ;. Florian M. Hummel ;. Robert Goecke, Harold Heichele, Dieter Westermann -- pt. 3. pt. 4. Information communication technology systems /. eCTRL solutions : Trip@dvice technology /. The green card (Targeta Verda) : a tourist card for the Balearic Islands /. CheckEffect : benchmarking e-Marketing performance /. TAI (Day Trip Indicator) : measuring value added in the tourism sector /. Tourism technology : travel wholesale management system /. Digital tourism assistant : enquiry management solution for destinations /. Amadeus : evolution of GDS /. Amadeus : global distribution system's new paradigm /. Pegasus solutions : providing interconnectivity /. Mobile systems /. Rivertale : mobile services for cruise ships /. LOVO : the mobile lifestyle assistant /. Aladdin : a mobile destination management solution for incoming agencies /. The eTourism future /. Roman Egger, Dimitrios Buhalis -- Francesco Ricci, Adriano Venturini ;. Antonio Guevara, Jose L. Caro ;. Roman Egger, Michael Mrazek ;. Klemens Waldhör, Claudia Freidl, Alexander Rind, Kathrin Ecker ;. Ian McDonnell ;. Roland Dessovic, Roman Egger ;. Patrick S. Merten, Irene Püntener ;. John Miquel Gomis, Francesc González-Reverté ;. Rainer Gruber -- Roman Egger, Dimitrios Buhalis -- Astrid Ch. Dickinger, Andreas H. Zins ;. Roland Fleischhacker ;. Frank Schröder -- Roman Egger, Dimitrios Buhalis. pt. 5. pt. 6. Epilogue:.