Includes tables.

Includes bibliographical references and index.

Safety and security perceptions of tourists visiting Kashmir, India -- From cultural consumer at home to heritage tourist away -- Potential impacts of generational change on destinations -- Impacts of an intervention event on museum visitations -- Critical factors in implementing HRIS in restaurant chains -- Theme park visitor's responses to the Sars outbreak in Taiwan -- A qualitative assessment of the service encounter -- New service development: preliminary findings on process development and assessment from the Greek hotels -- The influence of the intensity of collaboration and type of management on the performance of Swiss hotels -- A study on the online sales efficiency of upscale and luxury hotesl in Germany, Switzerland and Austria -- An investigation of long-term debt and firm value in the lodging industry -- Energy consumption and CO2 contribution by international travellers -- Gender-based service preferences of spa-goers -- The hotel servicescape for Chinese female travellers.

All age.