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| 005 | 20150623165222.0 | ||
| 008 | 910703s1991 nyua 000 0 eng | ||
| 010 | _a 91026676 | ||
| 020 | _a0814423477 : | ||
| 035 | _9(DLC) 91026676 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aHE5903.F435 _bB58 1991 |
| 060 | _bA B | ||
| 082 | 0 | 0 |
_a388.04406573 _220 |
| 084 |
_a388.04406573 _bA B |
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| 100 | 1 | _aAma Management Briefing. | |
| 245 | 1 | 0 |
_aBlueprints for service quality _h[[Book] :] _bthe Federal Express approach. |
| 260 |
_aNew York : _bAMA Membership Publications Division, American Management Association, _c1991. |
||
| 300 |
_a81 p. : _bill. ; _c22 cm. |
||
| 440 | 0 | _aAMA management briefing | |
| 521 | _aAll age. | ||
| 610 | 2 | 0 |
_aFederal Express Corporation. _xManagement. |
| 650 | 0 |
_aExpress service _zUnited States _xQuality control. |
|
| 650 | 0 |
_aExpress service _zUnited States _xEmployees. |
|
| 710 | 2 |
_aAmerican Management Association. _bAMA Membership Publications Division. |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 955 | _apc05 to be00 07-03-91; be20 to SCD 07-05-91; fe04 07-08-91; fq21 07-10-91; CIP ver. nb06 03-05-92 | ||
| 991 |
_bc-GenColl _hHE5903.F435 _iB58 1991 _p00017848380 _tCopy 1 _wBOOKS |
||
| 001 | 0000021481 | ||
| 003 | 0000 | ||
| 942 | _cBK | ||
| 999 |
_c13735 _d13735 |
||