| 000 | 00874nam a22003018a 4500 | ||
|---|---|---|---|
| 005 | 20150706003851.0 | ||
| 008 | 900417s1990 nyu b 00010 eng | ||
| 010 | _a90053213 | ||
| 020 | _a0814450083 | ||
| 040 |
_aDLC _cDLC _dNFS |
||
| 043 | _an-us--- | ||
| 049 | _aNFSS | ||
| 082 | _a658.812 | ||
| 084 |
_a658.812 _bC.K |
||
| 100 | 1 | 0 | _aCannie, Joan Koob. |
| 245 | 1 | 0 |
_aKeeping customers for life _h[Book /] _cJoan Koob Cannie, with Donald Caplin. |
| 260 | 0 |
_aNew York, NY : _bAmerican Management Association, _cc1990. |
|
| 300 |
_avi, 250 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 521 | _aAll Ages. | ||
| 600 | 1 | 0 |
_aCustomer services _xCannie, Joan Koob. |
| 650 | 0 |
_aConsumer satisfaction _zUnited States. |
|
| 700 | 1 | _aCaplin, Donald. | |
| 999 |
_c47052 _d47052 |
||
| 999 | _anam8aP | ||
| 001 | 0000023373 | ||
| 003 | 0000 | ||
| 942 | _cBK | ||