| 000 | 00876cam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20150706003852.0 | ||
| 008 | 970328s1997 maua b 001 0 eng | ||
| 010 | _a 97010783 | ||
| 020 | _a0875847994 | ||
| 040 |
_aDLC _beng _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.W39 1997 |
| 060 | _bWC | ||
| 082 | 0 |
_a658.812 _221 |
|
| 084 |
_a658.812 _bWC |
||
| 100 | 1 |
_aWayland, Robert E. _q(Robert Edwin), _d1946- |
|
| 245 | 1 | 0 |
_aCustomer connections _h[Book :] _bnew strategies for growth / _cRobert E. Wayland, Paul M. Cole. |
| 260 |
_aBoston, Mass : _bHarvard Business School Press, _c1997. |
||
| 300 |
_axi, 267k p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 253-260) and index. | ||
| 521 | _aAll Ages. | ||
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 |
_aCole, Paul M. _q(Paul Michael), _d1958- |
|
| 001 | 0000023579 | ||
| 003 | 0000 | ||
| 942 | _cBK | ||
| 999 |
_c47115 _d47115 |
||