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| 100 | 1 | _aZeithaml,Valarie A. | |
| 245 | 1 | 0 |
_aServices Marketing _h[Book :] _bintegrating customer focus across the firm / _cValarie A. Zeithaml. |
| 250 | _afourth ed . | ||
| 260 |
_aboston : _bMC Graw Hill, _c2006. |
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| 300 |
_a708 p. : _bill. |
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