| 000 | 00781aam a2200253 a 4500 | ||
|---|---|---|---|
| 005 | 20150706003915.0 | ||
| 008 | 030826r20031994enk 000 0 eng | ||
| 020 | _a184413153X | ||
| 040 |
_aCaBVA _beng _cStDuBDS _dUk |
||
| 082 | 0 | 4 |
_a658.812 _221 |
| 084 |
_a658.812 _bJ P |
||
| 100 | 1 | _aJohns, Ted. | |
| 245 | 1 | 0 |
_aPerfect customer care _h[Book :] _ball you need to get it right first time / _cTed Johns. |
| 260 |
_aLondon : _bRandom House Business Books, _c2003, c1994. |
||
| 300 |
_a198 p. ; _c20 cm. |
||
| 500 | _aOriginally published: London : Arrow, 1994. | ||
| 504 | _aIncludes bibliographical references. | ||
| 521 | _aAll Ages. | ||
| 600 | 1 | 0 |
_aCustomer relations. _zJohns, Ted. |
| 650 | 0 | _aConsumer satisfaction. | |
| 001 | 0000046295 | ||
| 003 | 0000 | ||
| 942 | _cBK | ||
| 999 |
_c48999 _d48999 |
||