| 000 | 00819pam a22002774a 4500 | ||
|---|---|---|---|
| 005 | 20150706003916.0 | ||
| 008 | 010502s2002 njua b 001 0 eng | ||
| 010 | _a 2001034012 | ||
| 020 | _a0130930180 | ||
| 040 |
_aDLC _beng _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aTX911 _b.M373 2002 |
| 060 | _bMQ | ||
| 082 | 0 | 0 |
_a647.95068 _221 |
| 084 |
_a647.95068 _bMQ |
||
| 100 | 1 | _aMartin, William B. | |
| 245 | 1 | 0 |
_aQuality service _h[Book :] _bwhat every hospitality manager needs to know / _cWilliam B. Martin. |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _c2002. |
||
| 300 |
_axvii, 202 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 197-198) and index. | ||
| 521 | _aAll Ages. | ||
| 650 | 0 | _aHospitality industry. | |
| 001 | 0000047911 | ||
| 003 | 0000 | ||
| 942 | _cBK | ||
| 999 |
_c49102 _d49102 |
||