000			01510cam a22003974a 4500
005			20150706003923.0
008			030602s2003 njua 001 0 eng
010			_a 2003544944
015			_aGBA3-17589
020			_a0471271373
035			_a(CStRLIN)CSUBJ163655-B
040			_aUKM _cUKM _dTXA _dS7Z _dCStRLIN _dDLC
042			_apcc
050	0	0	_aHF5415.55 _b.Z55 2003
060			_bZ C
082	0	4	_a658.812 _221
084			_a658.812 _bZ C
100	1		_aZikmund, William G.
245	1	0	_aCustomer relationship management _h[[Book] :] _bintegrating marketing strategy and information technology / _cWilliam G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert.
260			_aHoboken, N.J. : _bWiley, _cc2003.
300			_axix, 179 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and indexes.
650		0	_aRelationship marketing.
650		0	_aCustomer relations _xManagement.
650		0	_aCustomer relations _xManagement _xData processing.
700	1		_aMcLeod, Raymond.
700	1		_aGilbert, Faye W.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley038/2003544944.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/wiley032/2003544944.html
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
925	0		_aacquire _b2 shelf copies _xpolicy default
955			_aps08 2003-06-02 Preprocessor to SSCD _ese50 2003-06-03 to Dewey _asb18 2003-08-19 c. 2 to BCCD
001			0000059906
003			0000
942			_cBK
999			_c49580 _d49580