| 000 | 00927cam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20150706003930.0 | ||
| 008 | 951208s1996 nyua b 001 0 eng | ||
| 020 | _a8120331109 | ||
| 040 |
_aDLC _cDLC _dNFS |
||
| 049 | _aNFSS | ||
| 060 |
_a658.31 _bBK |
||
| 082 | _a658.31 | ||
| 084 |
_a658.31 _bBK |
||
| 100 | 1 | _aBrown, Mark Graham. | |
| 245 | 1 | 0 |
_aKeeping score _h[[Book] :] _busing the right metrics to drive world-class performance / _cMark Graham Brown. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bQuality Resources : _b AMACOM Books, _c1996. |
||
| 300 |
_aix, 198 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 193-194) and index. | ||
| 650 | 0 |
_aOrganizational effectiveness _xEvaluation. |
|
| 650 | 0 |
_aIndustrial efficiency _xEvaluation. |
|
| 650 | 0 |
_aCustomer services _xEvaluation. |
|
| 650 | 0 |
_aJob satisfaction _xEvaluation. |
|
| 001 | 0000067724 | ||
| 003 | 0000 | ||
| 942 | _cBK | ||
| 999 |
_c50140 _d50140 |
||