| 000 | 01767cam a2200421 a 4500 | ||
|---|---|---|---|
| 005 | 20150706003930.0 | ||
| 008 | 051128s2006 enka b 001 0 eng | ||
| 010 | _a 2005034528 | ||
| 020 | _a0470091169 | ||
| 020 | _a0470091169 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
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_a658.8 _222 |
| 084 |
_a658.8 _bK S |
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| 100 | 1 | _aKasper, Hans. | |
| 245 | 1 | 0 |
_aServices marketing management _h[[Book] :] _ba strategic perspective/ / _cHans Kasper, Piet van Helsdingen, Mark Gabbott. |
| 250 | _a2d ed. | ||
| 260 |
_aChichester, West Sussex, England ; _aHoboken, NJ : _bJohn Wiley & Sons, _c2006. |
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| 300 |
_axvii, 554 p. ; : _bill. ; _c26 cm. |
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| 500 | _aSubtitle on 1999 ed.: An international perspective. | ||
| 504 | _aIncludes bibliographical references (p. 511-542) and index. | ||
| 650 | 0 |
_aService industries _xMarketing _xManagement. |
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| 650 | 0 |
_aCustomer services _xMarketing _xManagement. |
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| 700 | 1 | _aHelsdingen, Piet van. | |
| 700 | 1 | _aGabbott, Mark. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip064/2005034528.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0654/2005034528-d.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 925 | 0 |
_aacquire _b1 shelf copies _xpolicy default |
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| 901 | _aSSCD STAFF: After verifying and end-stage processing, send to SSCD office for DTOC shelf | ||
| 955 |
_ase40 2005-11-28 _ise40 2005-11-28 to DDC _aaa19 2005-11-28 _aps10 2006-08-24 1 copy rec'd., to CIP ver. _fsd53 2006-08-29; _gsd96 2006-08-30 to BCCD |
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| 963 | _aElizabeth Vigier; phone: 201-748-6577; email: evigier@wiley.com; bc: mhmayellh@wiley.co.uk | ||
| 001 | 0000067762 | ||
| 003 | 0000 | ||
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