| 000 | 00875cam a22003018a 4500 | ||
|---|---|---|---|
| 005 | 20150706003942.0 | ||
| 008 | 120301s2012 enk b 001 0 eng | ||
| 010 | _a 2012008747 | ||
| 020 | _a9780273740483 | ||
| 040 |
_aDLC _beng _cDLC _dCaOONL |
||
| 042 | _apcc | ||
| 060 | _bJ S | ||
| 082 | 0 | 0 |
_a658 _223 |
| 084 |
_a658 _bJ S |
||
| 100 | 1 |
_aJohnston, Robert, _d1953- |
|
| 245 | 1 | 0 |
_aService operations management _h[[Book] :] _bimproving service delivery / _cRobert Johnston, Graham Clark, and Michael Shulver. |
| 250 | _a4th ed. | ||
| 260 |
_aHarlow, England : _bPearson, _c2012. |
||
| 263 | _a1204 | ||
| 300 |
_a462 P ; _c30 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 |
_aClark, Graham, _d1949- |
||
| 700 | 1 | _aShulver, Michael. | |
| 001 | 0000086993 | ||
| 003 | 0000 | ||
| 942 | _cBK | ||
| 999 |
_c51027 _d51027 |
||