000			02102cam a22003614a 4500
999			_c59469 _d59469
001			13850435
005			20190313141730.0
008			050125s2005 dcu g b 001 0 eng
020			_a1582120803
020			_a9781582120805
040			_cSOUL
082	0	0	_a615.1 _222 _bB C
100	1		_aBerger, Bruce A _94968
245	1	0	_aCommunication skills for pharmacists : _bbuilding relationships, improving patient care / _cBruce A. Berger.
250			_a2nd ed.
260			_aWashington, D.C. : _bAmerican Pharmacists Association, _c2005.
300			_aviii, 212 p. ; _c24 cm.
500			_a"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.
504			_aIncludes bibliographical references and index.
505	0		_aCaring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues affect the relationship -- Cultural competence.
650	1	0	_aCommunication in pharmacy _94969
650	1	0	_aPharmacists _vCollected Works _94970
650	1	0	_aProfessional-Patient Relations _vCollected Works. _94971
650	1	0	_aCommunication _vCollected Works _94972
710	2		_aAmerican Pharmacists Association.
730	0		_aU. S. pharmacist.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip056/2005001811.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0621/2005001811-d.html
856	4	2	_3Book review (E-STREAMS) _uhttp://www.e-streams.com/es0904/es0904_4385.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0653/2005001811-b.html
942			_2ddc _cBK _iFOP _6FOP
955			_ajc00 2005-01-26 _aaa01 2005-01-26 _aps07 2005-04-07 1 copy rec'd., to CIP ver.