Holmes, Kirsten.
Managing volunteers in tourism attractions, destinations and events / [[Book] :] Kirsten Holmes and Karen Smith. - 1st ed. - Oxford : Butterworth-Heinemann, 2009. - 299 p. : ill. ; 25 cm.
Includes bibliographical references and index.
Introduction -- Dimensions of volunteering in the tourism industry: The value of volunteers to tourism -- Managing volunteers within tourism -- Planning a volunteer programme -- Recruitment and selection -- Training and development -- Motivation and reward -- Turnover and retention -- Managing diversity -- Case studies in tourism volunteering: Volunteer tourism -- Museums and heritage attractions - Australia museum and National Trust in Japan -- Parks and recreation - North American national parks programme -- Conservation - BTCV and wildlife programme -- Facilitating the tourism infrastructure - visitor information centres/guides -- Mega events - Melbourne Commonwealth Games (and Athens Olympics) -- Sports events -- Cultural events and festivals: New Zealand festivals -- Conclusions: The future of volunteering in tourism. .
All age.
9780750687676 0750687673 (pbk.)
015351136
Volunteer tourism--Management.
338.4791
338.4791 / H M
Managing volunteers in tourism attractions, destinations and events / [[Book] :] Kirsten Holmes and Karen Smith. - 1st ed. - Oxford : Butterworth-Heinemann, 2009. - 299 p. : ill. ; 25 cm.
Includes bibliographical references and index.
Introduction -- Dimensions of volunteering in the tourism industry: The value of volunteers to tourism -- Managing volunteers within tourism -- Planning a volunteer programme -- Recruitment and selection -- Training and development -- Motivation and reward -- Turnover and retention -- Managing diversity -- Case studies in tourism volunteering: Volunteer tourism -- Museums and heritage attractions - Australia museum and National Trust in Japan -- Parks and recreation - North American national parks programme -- Conservation - BTCV and wildlife programme -- Facilitating the tourism infrastructure - visitor information centres/guides -- Mega events - Melbourne Commonwealth Games (and Athens Olympics) -- Sports events -- Cultural events and festivals: New Zealand festivals -- Conclusions: The future of volunteering in tourism. .
All age.
9780750687676 0750687673 (pbk.)
015351136
Volunteer tourism--Management.
338.4791
338.4791 / H M