Includes bibliographical references and index.

Introduction -- Dimensions of volunteering in the tourism industry: The value of volunteers to tourism -- Managing volunteers within tourism -- Planning a volunteer programme -- Recruitment and selection -- Training and development -- Motivation and reward -- Turnover and retention -- Managing diversity -- Case studies in tourism volunteering: Volunteer tourism -- Museums and heritage attractions - Australia museum and National Trust in Japan -- Parks and recreation - North American national parks programme -- Conservation - BTCV and wildlife programme -- Facilitating the tourism infrastructure - visitor information centres/guides -- Mega events - Melbourne Commonwealth Games (and Athens Olympics) -- Sports events -- Cultural events and festivals: New Zealand festivals -- Conclusions: The future of volunteering in tourism. .

All age.