Hartley, Robert F., 1927-
Management mistakes & successes [Book /] Robert F. Hartley. - 4th ed. - New York : Wiley, c1994. - viii, 419 p. : ill. ; 23 cm.
Includes bibliographical references.
Days Inns : disavowing standards for the sake of growth -- Contrast : McDonald's : maximizing controls and sustaining vigorous growth -- The Dalkon Shield : mishandling the public trust -- Customer abuses : cigarettes, health clubs, small loans -- Contrast : Johnson & Johnson's Tylenol : regaining public trust - and yet...? -- Conclusions : what can be learned?
All Ages.
0471000876
93042718
GB94-29698
Management--Case studies.
HD38
658.4
658.4
Management mistakes & successes [Book /] Robert F. Hartley. - 4th ed. - New York : Wiley, c1994. - viii, 419 p. : ill. ; 23 cm.
Includes bibliographical references.
Days Inns : disavowing standards for the sake of growth -- Contrast : McDonald's : maximizing controls and sustaining vigorous growth -- The Dalkon Shield : mishandling the public trust -- Customer abuses : cigarettes, health clubs, small loans -- Contrast : Johnson & Johnson's Tylenol : regaining public trust - and yet...? -- Conclusions : what can be learned?
All Ages.
0471000876
93042718
GB94-29698
Management--Case studies.
HD38
658.4
658.4