| 000 -LEADER |
|---|
| fixed length control field |
01484nam a2200301 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20150623165224.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
970908s1997 enka b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0273630040 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CaOLU |
| Language of cataloging |
eng |
| Transcribing agency |
IAY |
| Modifying agency |
CaOLU |
| Transcribing agency |
CaOLU |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
381.3 |
| 084 ## - OTHER CLASSIFICATION NUMBER |
|---|
| Classification number |
381.3 |
| Item number |
J.M |
| 001 - CONTROL NUMBER |
|---|
| control field |
0000023541 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
0000 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jenkins, Mark, |
| Dates associated with a name |
1959- |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The customer centered strategy |
| Medium |
[Book :] |
| Remainder of title |
thinking strategically about your customers / |
| Statement of responsibility, etc. |
Mark Jenkins. |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Thinking strategically about your customers. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
London ; |
| -- |
Washington, DC : |
| Name of publisher, distributor, etc. |
Institute of Management : |
| -- |
Pitman Pub., |
| Date of publication, distribution, etc. |
1997. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 206 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Millennium manager |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Priority skills for the manager of 2001 -- The rationale for this book: Why are customers strategic? -- What is strategic thinking? -- The process: Thiking strategically about customers: An overview of part 2 -- Identifying and selecting customers -- Choosing and defining customer strategies -- Matching customers to competences -- Making it all happen: the customer-focused organisation -- Reflections and actions: Reflections on the process -- appendix: Pro forma for applying the frameworks to your organisation. |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
All age. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Strategic planning. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Competition. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Organizational change |
| General subdivision |
Management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
