Includes bibliographical references and indexes.

Pt. 1. An Introduction. 1. Organizational Behavior and Organizations -- You Be the Manager: Managing Workplace Diversity at Monsanto. 2. Finding Out About Organizational Behavior -- You Be the Manager: Netherlands Postal and Telecommunications Serviccs -- Pt. 2. Individual Behavior. 3. Learning -- You Be the Manager: SAS Airline Reservation Personnel. 4. Perception, Attribution, and the Judgment of Others -- You Be the Manager: Price Waterhouse and Ann Hopkins. 5. Values, Attitudes, and Job Satisfaction -- You Be the Manager: Job Satisfaction at Steelcase, Inc. 6. Theories of Work Motivation -- You Be the Manager: DuPont's Achievement Sharing Program. 7. Motivation in Practice -- You Be the Manager: The Weyerhaeuser Truck Driver -- Pt. 3. Social Behavior and Organizational Processes. 8. Group Structure and Effectiveness -- You Be the Manager: Designing Ford's Taurus. 9. Social Influence, Socialization, and Culture -- You Be the Manager: Cultural Change at BankAmerica.

10. Leadership -- You Be the Manager: Leadership Development at General Electric. 11. Communication -- You Be the Manager: Telecommuting at Pacific Bell. 12. Decision Making -- You Be the Manager: Fuji, Kodak, and the University of Rochester. 13. Power, Politics, and Conflict -- You Be the Manager: Conflict Management at Honda. 14. Stress -- You Be the Manager: For Sale: Gulfstream Aerospace -- Pt. 4. The Total Organization. 15. Organizational Structure -- You Be the Manager: Reorganization at Hewlett-Packard. 16. Environment, Strategy, and Technology -- You Be the Manager: Customer Service at United Services Automobile Agency. 17. Organizational Change, Development, and Innovation -- You Be the Manager: Employee Surveys at IBM. 18. Careers -- You Be the Manager: Career Planning at Pittsburgh National Bank.

All Ages.