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1.
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Integrating E-business models for government solutions [[Book] :]citizen-centric service oriented methodologies and processes / Susheel Chhabra and Muneesh Kumar.
von Chhabra,Susheel | Chhabra, Susheel | Muneesh Kumar. Materialtyp:  Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: Hershey PA : Information Science Reference, 2009Online-Ressourcen: Table of contents only Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 352.3802854678 C I] (1).
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2.
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Keeping customers for life [Book /]Joan Koob Cannie, with Donald Caplin.
von Cannie, Joan Koob | Caplin, Donald. Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: New York, NY : American Management Association, c1990Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658.812 C.K] (1).
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3.
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The Northbound train [Book :]finding the purpose, setting the direction, shaping the destiny of your organization / Karl Albrecht.
von Albrecht, Karl, 1941-. Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: New York : AMACON, 1994Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658.4112 A N] (1).
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4.
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Second to none [Book :]How our smartest companies put people first / Charles Garfield.
von Garfield, Charles A. Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: Homewood, Ill. : Business One Irwin, c1992Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658.3 G S] (1).
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5.
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Customer services [[Book] :]A foundation topic of thenraef certificate program.
von National restaurant association | National restaurant association | Dorr, Eugene L. Auflage: 2d ed.Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: Upper saddle river : Person prentice hall, 2007Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658.812 NN] (2).
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6.
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Keeping score [[Book] :]using the right metrics to drive world-class performance / Mark Graham Brown.
von Brown, Mark Graham. Auflage: 1st ed.Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: New York : Quality Resources : AMACOM Books, 1996Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658.31 BK] (1).
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7.
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Services marketing management [[Book] :]a strategic perspective/ / Hans Kasper, Piet van Helsdingen, Mark Gabbott.
von Kasper, Hans | Helsdingen, Piet van | Gabbott, Mark. Auflage: 2d ed.Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, 2006Online-Ressourcen: Table of contents only | Publisher description Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658.8 K S] (2).
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8.
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Supply chain management [[Book] :]strategy, planning, and operation / Sunil Chopra, Peter Meindl.
von Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Auflage: 3rd ed.Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: Upper Saddle River, N.J. : Prentice Hall, 2007Online-Ressourcen: Table of contents only Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658.7 C S] (1).
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9.
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The multichannel challenge [[Book] :]integrating customer experiences for profit / Hugh Wilson, Rod Street and Lindsay Bruce.
von Wilson, Hugh, 1962- | Street, Rod | Bruce, Lindsay. Auflage: 1st ed.Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: Amsterdam : Elsevier/Butterworth-Heinemann, c2008Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658.872 W M ] (1).
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10.
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The innovator's dilemma [[Book] :]when new technologies cause great firms to fail / Clayton M. Christensen.
von Christensen, Clayton M. Materialtyp: Buch; Format:
Druck ; Literarische Form:
Sachliteratur Verlag: Boston, Mass. : Harvard Business School Press, c1997Verfügbarkeit: Ausleihbare Exemplare: 6october [Signatur: 658] (1).
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